Privacy

Who we are

Cambio HQ is operated by Humanity Media Inc, a web agency in San Diego, California. In this policy, "Cambio", "we" and "us" mean Humanity Media Inc.

This policy covers this website, cambiohq.com. It does not cover the agency panels or the client sites hosted on the platform. Those are covered by the agreement between Cambio and each agency.

What we collect

What you send us in the Stack Check. When you submit the form, we receive:

• your name, your agency or company name, your email address and your phone number;
• the answers you gave: how many sites you manage, where they are hosted, the maintenance tools and premium licenses you selected, and the hours you entered.

Nothing you enter in the Stack Check is sent to us until you submit it. Moving the sliders and choosing options happens in your browser.

What you send us from an event page. The note form on our CloudFest page asks for your name, your agency or company name, your email address and your message. We keep the note and email it to ourselves so we can reply. If you reached the page from one of our NFC tags, the link carries a short tag (such as "coin") that we keep with the note, so we know which taps led to a conversation. It identifies the tag, not you. That page does not load Google Analytics. Instead we keep our own count of how many times it is opened each day, how many of those came from a tag, and how many times its "Book a demo" and "LinkedIn" buttons are pressed. Those two buttons pass through our own site for that count before they take you on. The count is only numbers: it holds nothing about you and sets no cookie beyond the session cookie described below.

Your panel address. If you type your panel address on the login page, we use it to send you to your panel. We do not keep it.

Technical information. Like most websites, our servers and our network provider record each request: your IP address, your browser and device type, the page requested, and the date and time. We use this to keep the site running and to stop abuse.

Email you send us. If you write to us, we keep the message and your address so we can reply.

Google accounts connected through an agency's panel. Agencies that run on Cambio give their clients a panel under the agency's own brand. When you press Connect Google in such a panel, Google asks you to sign in and to allow Cambio to read your Google Analytics and Google Search Console data. If you agree, Google gives us a token that lets us read, never change, the properties you choose.

• What we read. For the website the account was connected to, and for the month a report covers: from Google Analytics, sessions, users, engagement, pages viewed, traffic sources, visitor locations and, for a store, sales totals; from Search Console, clicks, impressions, average position and top queries. These are monthly totals and top lists, not records of individual visitors. We also keep the email address of the Google account you signed in with, so the agency can see which account is connected.
• What we use it for. Only to produce the monthly report for that website. The figures appear in the report, and a short written summary of them is drafted by an AI service, named below. Nothing is used for advertising, for building a profile of anyone, or to train an AI model.
• Who sees it. The agency whose panel you connected it in, and its client who receives the report. The month's figures, without the token, are sent to Anthropic to draft the report's summary. No other party receives them, and they are never sold.
• How it is protected. The token is held encrypted at cambiohq.com and is never given to the agency's panel. The panel receives access that lasts one hour at a time and covers only the properties you chose.
• How long we keep it. The figures in each month's report are kept with that report, so it can be opened again, until the website is removed from the agency's panel or the agency leaves Cambio. You can disconnect at any time in the panel, or by removing Cambio under your Google account's permissions; we then delete the token at once and stop reading. The record that a connection existed, with the email address, stays with the website's history until the website is removed.

Cambio's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Cookies

Cookies the site needs. One keeps your session, one protects forms from being submitted by another site, and one remembers your choice about analytics. Our network provider may set a cookie that helps tell people from automated traffic.

Analytics, only if you accept. With your consent we use Google Analytics to see how the site is used: which pages are visited, roughly where visitors are, and what kind of device and browser they use. Google Analytics sets cookies whose names begin with _ga and sends that information to Google. Nothing is loaded from Google Analytics, and nothing is sent to it, unless you accept.

You can change your choice at any time with the Cookie settings link at the foot of any page. If you decline after accepting, the site removes the analytics cookies it can.

This site does not use advertising cookies.

How we use it

• To prepare for your call and to put together an offer for your agency.
• To email you a copy of what you sent us, with a link to pick a time.
• To reply to you and to follow up with you about Cambio.
• To keep the site secure, including limiting how often a form can be submitted.

We do not sell your personal information, and we do not share it with anyone for their own advertising. You can ask us to stop contacting you at any time.

Who we share it with

We use a small number of companies to run this site. They handle information on our behalf:

• Cloudflare, which sits in front of the site for security and speed.
• Amazon Web Services, which hosts the site and delivers the email we send.
• Google, which provides our email mailboxes and, if you accept analytics, Google Analytics. If you connect a Google account through an agency's panel, Google's own terms and privacy policy cover your use of Google, and ours covers what we do with the token described above.
• Anthropic, whose AI service drafts the written summary in an agency's monthly report from that month's figures, as described above. On websites hosted on the platform, a file that our security scanner flags as possibly malicious may also be sent to it for review. Under its commercial terms it does not use what we send it to train its models.
• HubSpot, which runs our scheduling page. After you submit the Stack Check you are taken there to pick a time. What you enter on that page goes to HubSpot directly and is covered by HubSpot's own privacy policy.

We may also disclose information if the law requires it, or to protect our rights or the safety of others. If Cambio is ever sold or merged, the information we hold may pass to the new owner, under this policy.

Where it is stored and for how long

The site and its database run on servers in the United States. If you are outside the United States, your information is transferred to and stored in the United States.

We keep what you send us for as long as we need it to respond to you and to run our business, or for as long as the law requires. You can ask us to delete it sooner.

Your choices

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Depending on where you live, you may have further rights under laws such as the California Consumer Privacy Act or the General Data Protection Regulation. We will not treat you differently for using them.

To make a request, write to [email protected]. We may ask you to confirm that the request comes from you.

Children

This site is for businesses. It is not directed to children, and we do not knowingly collect information from them.

Changes to this policy

When we change this policy we will post the new version here and change the date at the top.

Contact

Questions about this policy: [email protected].